Welcome
Knowing the People Planning (KPP) is a practical approach that assists mental health services plan for and meet the needs of long-term service users. KPP is based on an easy-to-use survey to evaluate the experience of service users in order to assess how well local mental health systems are working and to identify where improvement is needed.
KPP can be easily used alongside clinical models and other data collection processes.
The theory of KPP is based on 10 key features of good service provision, as determined by extensive consultation with service users, their whanau and clinicians.
Who should use it?
KPP has been used extensively throughout New Zealand since 2002. Any mental health service that works with service users who have enduring or reoccurring mental illness can benefit from using KPP.
KPP provides hard evidence, which can be used to influence funding and planning decisions that directly benefit service users with the greatest needs. KPP transforms service planning from a basis of approximation to accurate up-to-date information.
Who is KPP for?
Around 100,000 New Zealanders are treated by specialist mental health services every year. The majority are discharged within two years. Fifteen per cent of the 100,000 people who use secondary care mental health services each year in New Zealand have been in contact with services for two or more years. As well as experiencing reoccurring mental illness, long-term service users may also encounter difficulties such as hardships, social isolation, and issues in finding employment and housing.
In general KPP should be used with service users whose first contact with adult psychiatric services was two or more years ago regardless of whether the contact is continuous or not.
Who will benefit?
Both service users and mental health services can benefit from KPP. The survey results are used to identify service gaps, develop local level service planning and provide evidence of improvements for service users. With this information it is possible to influence planning and funding decisions.
Page last updated: 3 September 2010