Demands on medical practices are increasing and we are seeing an increase in poor patient behaviour combined with the disruption and worry caused by Covid-19.
Medical environments serve a far broader mix of people and personalities than almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services.
A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned. To successfully manage these uncomfortable and often unsafe situations, front line staff need special skills, and focused management strategies – if we are to interact with service users effectively and keep our workplace a safe place for us to be and to feel good about.
The workshop’s focus is on work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing many topic that concerns every staff member.