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Auckland offices are currently closed due to COVID level 4 restrictions. Te Pou offices outside Auckland have limited staff and restricted access onsite, so please call if you wish to visit. However, we are all working, and you can contact us by email or phone. Stay safe everyone.

Dealing with Difficult Interpersonal Dynamics within a Medical Environment

Demands on medical practices are increasing and we are seeing an increase in poor patient behaviour combined with the disruption and worry caused by Covid-19.

Medical environments serve a far broader mix of people and personalities than almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services.

A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned. To successfully manage these uncomfortable and often unsafe situations, front line staff need special skills, and focused management strategies – if we are to interact with service users effectively and keep our workplace a safe place for us to be and to feel good about.

The workshop’s focus is on work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing many topic that concerns every staff member.


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