Te Pou offices are open across the country. In Auckland there are restrictions in place, and the ability to permit visitors is limited. We encourage you to contact our team by email or phone in the first instance - see our staff contact page for details. Stay safe everyone.
Let’s get real is a framework of knowledge, skills, values and attitudes for working with people and whānau with mental health and addiction needs.
Developed in 2008 by the Ministry of Health, Let’s get real was first designed for people working in mental health and addiction services.
In 2017 Te Pou o te Whakaaro Nui led a refresh of Let’s get real on behalf of the Ministry of Health.
Following sector consultation the framework has been refreshed and published in 2018. It now has a broader focus for everyone in health working with people and whānau with mental health and addiction needs.
Let’s get real has three components – values, attitudes and the seven Real Skills.
The intent of Let’s get real is to:
To understand what has changed in the refreshed Let’s get real – have a look at refreshed Let’s get real – what’s new.
The values and attitudes underpin the framework. They are intended to express the shared approach which applies across healthcare regardless of role, profession and organisation and will complement organisation-specific values.
The values are: respect, manaaki, hope, partnership, wellbeing and whanaungatanga.
The attitudes are grouped into five themes: compassionate, genuine, honest, open-minded and optimistic.
Working in a values informed way means workers are more likely to effectively respond to and work in partnership with people accessing services.
There are seven Real Skills for working with people and whānau with mental health and addiction needs in health:
Each skill has three levels: