With Auckland in Level 3 restrictions, and the rest of the country in Level 2, Te Pou offices are now closed. However, our team is working from home, and can be contacted by email or phone as usual - see our staff contact page for details. Stay safe everyone.

With Auckland in Level 3 restrictions, and the rest of the country in Level 2, Te Pou offices are now closed. However, our team is working from home, and can be contacted by email or phone as usual - see our staff contact page for details. Stay safe everyone.

Providing support by phone or video call

With strict limits in place around face-to-face contact, many support workers must now provide support services by phone or video calls. This change can pose a number of questions for both the support worker and the person they're supporting.

Te Pou has created a resource offering practical guidance for NGO support workers providing support by phone or video to people they are already supporting. The resource is available in various PDF formats and an easy-read accessible format. You can click the links here or download from the resource area below.

Providing support by phone or video call - full document (3-page PDF)

Why use phone or video calls (1-page PDF)

Preparing for a phone or video call (1-page PDF)

During a phone or video call (1-page PDF)

Providing support by phone or video call - full document (Word accessible)