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Clinical Supervisor

Job Title: Clinical Supervisor

Reporting To: Clinical Manager

Contract: Permanent

Hours: Full Time, or Part-time - 20hrs p/wk (4hr shifts (5pm-2am UK time) (6am-3pm NZ time) inc weekends)

Salary: £40-45k / $80-90k full-time equivalent/pro-rata

Base: Remote (UK or NZ)

About Mental Health Innovations (MHI)

MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK.

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Summary

To provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners (CPs) in their text conversations with texters on our UK 24/7 text messaging platform.

Key Responsibilities

  • Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concern and reporting concerns as appropriate
  • Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters
  • Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding
  • Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team
  • Support the skills development and the wellbeing of Volunteers/CPs, and work in close partnership with the Volunteer Support team and CP Manager, who support them off the platform
  • Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies
  • Communicate with emergency services and/or external services to support Texters requiring immediate life-saving support or safeguarding
  • Take conversations with texters to help manage service demand if required
  • Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training
  • Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month
  • Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development
  • Maintain membership, registration and/or accreditation with a relevant professional body
  • At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures. and engage in a way that is reflective of the organisation's values

Person Specification

Essential criteria

  • Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification
  • Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body
  • Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding
  • Strong administrative skills with excellent attention to detail
  • Excellent IT skills

Desirable criteria

  • Qualification in Clinical Supervision
  • Experience of working with children and young people
  • Experience in working digitally with clients/supervisees
  • Strong knowledge and experience of safeguarding, confidentiality and risk
  • Sound experience of supervising groups or individuals

Key Competencies

  • Excellent communicator
  • Ability to multitask and work at a high volume whilst maintaining calm under pressure
  • Ability to make sound clinical decisions in a fast moving environment in response to high risk situations
  • Demonstrate a high level of resilience
  • Adaptable to the needs of the organisation
  • Self-motivated, hands-on, problem-solving approach, with a focus on effective and clinically sound decision-making
  • Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
  • Ability to communicate sensitive topics effectively
  • Reflective, compassionate, kind, and respectful
  • Proactive in reviewing own performance, improvement and development

General Responsibilities of all MHI employees

  • To keep up to date with MHI’s work to enable the identification and maximisation of opportunities
  • To ensure that a high level of confidentiality is maintained in all aspects of working with partners, prospects, and Shout Volunteers, following MHI’s safeguarding procedures
  • To undertake training, as required, in order to carry out the duties of the post in an informed, effective and efficient manner
  • To take personal responsibility for keeping up to date with and contributing to the development of best practice in ways of working
  • Commitment to high standards of service delivery and customer care
  • To carry out the responsibilities of the post in a manner consistent with promoting equality and diversity, and which demonstrates respect for all
  • To actively participate in regular team meetings, contributing to strategy, discussions and decisions which will be beneficial to the MHI activities
  • Willingness to work flexibly in approach to work and/or work time requirements

This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change as needed by the charity. You will be expected in undertaking the above role to comply with any policies and procedures that MHI may issue.

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.