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Earlier Mental Health Response Nurse

Kia ora, nau mai haere mai, Mālō, Welcome to Whakarongorau Aotearoa - NZ Telehealth Services

  • Are you looking for a new career opportunity and experience?
  • Full-time and part-time roles available - minimum 24 Hours per week
  • Work from home opportunity with planned rosters

We are currently recruiting for experienced Earlier Mental Health Response Triage Nurses to join our Healthline team.

About the role - Atu mo te mahi

The Earlier Mental Health Response Triage Nurse is responsible for assisting service users who contact the service from, but not limited to the following:

  • Police, ambulance or fire dispatch service
  • After hours service
  • Expert advice line

This role will also provide mental health information and advice to police ambulance or fire service communications staff or front-line workers, school guidance counsellors, Work and Income, rural communities and other front-line workers as part of the expert advice service.

Shifts take place according to a 24/7 rotating roster.

About you - Pehea koe

Qualifications and experience:

  • Registered Nurse with current New Zealand practising certificate with a post graduate certificate with no limitations in working in mental health focus
  • Minimum five years practising in a mental health setting
  • Experience of delivering triage and interventions within mental health settings via the telephone and can use tools as part of this process
  • Experience in working with suicide and risk and can effectively undertake risk assessment and management

Skills and competence:

  • Able to build rapport with callers and deliver a recovery orientated, person centred approach to working with people in distress
  • Utilises collaborative support planning and promotion of the caller living as autonomously as possible in the community
  • Sound clinical judgement in the assessment and management of suicide and other risk
  • Experience in the use of recognised therapeutic models and intervention strategies
  • Ability to effectively deliver triage, assessment, and interventions, create support plans, provide referrals and follow up via the telephone
  • High level oral and written skills for communicating with service users, family/whanau, team members and other services such as DHB, police and ambulance
  • Good level of IT and telecommunication skills, ability to use and navigate multiple health applications quickly and effectively
  • Ability to effectively navigate the health sector and complete referrals to DHB, NGO and primary care services
  • Connecting in with our priority communities is essential and a high degree of cultural awareness and empathy is required. Korero Māori or talanoa in Pasifika languages is also highly desirable

About us - Ko wai hoki

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support, and information across a range of health and mental health services. We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington, and Christchurch as well as remote teams across the country.

Our values - Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand.

Our values underpin all we do, and how we do it:

  • Do the right thing - Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngākau nui ki te pai ake
  • Shoulder to shoulder - Pokohiwi ki Pokohiwi

As a part of our well-respected national organisation, you will be supported with on-going learning and development programmes, opportunities to apply for permanent or leadership roles and coaching from a knowledgeable, supportive leadership team.