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Earlier Mental Health Response Nurse

Kia ora, nau mai haere mai, Mālō, Welcome to Whakarongorau Aotearoa // NZ Telehealth Services

  • Are you a registered Mental Health Nurse looking for a new challenge?
  • Monthly paid supervision from an external supervisor
  • Work from home flexibility and benefits.

We are currently recruiting for experienced Registered Mental Health Nurses to join our Earlier Mental Health Response Triage team, to provide urgent mental health support across Aotearoa with full-time and part-time opportunities available.

You'll be welcomed into a dynamic and specialist team, where you will receive opportunities such as access to paid external monthly supervision, a wide variety of personal/professional development opportunities, coaching, all within a supportive innovative tele-health environment.

Whakarongorau recognises the importance of maintaining a healthy work-life balance and the importance of our own wellness. The role allows greater flexibility and the chance to plan your life around your six-week roster. All the necessary IT equipment is provided to enable you to deliver your mental health triage expertise across New Zealand.

About the role - Atu mo te mahi

This is a permanent position, with the potential of working from home or in one of our call centres based in Christchurch, Wellington, and Auckland. We provide a 24/7 service with four-week rotating rosters that includes day, evening and overnight shifts.

This is an exciting role where no two calls are the same! You will be triaging incoming calls to the line using the UK Triage scale, provide mental health information and advice to police, ambulance DHB's, school guidance counsellors, Ministry of social development, rural communities, and other front-line workers as part of the Expert Advice service.

More specifically your role will involve the following:

  • Putting the patient's needs first and respecting their confidentiality and privacy
  • Working closely with stakeholders like the DHBs, Police and Ambulance
  • Following our clinical guidelines and using clinical support software
  • Giving advice that respects cultural needs and demonstrates cultural awareness
  • Escalating issues and referring calls to other staff or health service providers where required
  • Working as part of the wider Earlier Mental Health Response team.

About you - Pehea koe

Qualifications and experience:

  • Registered Nurse with current New Zealand practising certificate ideally with a post graduate certificate with no limitations in working in mental health
  • Minimum three to five years' experience working in an Acute Mental Health setting i.e., Crisis team, liaison Psychiatry, In-patient Mental Health or Triage team
  • Experience of delivering mental health triage and communicating plans
  • Experience in undertaking risk assessments and formulating safe, clear risk management plans based on collaboration with the client

Skills and competence:

  • Able to build rapport with callers and deliver a recovery orientated, person centred approach to working with people in distress
  • Utilises collaborative support planning and promotion of the caller living as autonomously as possible in the community
  • Sound clinical judgement in the assessment and management of suicide and other risk
  • Experience in the use of recognised therapeutic models and intervention strategies
  • Ability to effectively deliver triage, assessment, and interventions, create support plans, provide referrals and follow up via the telephone
  • High level oral and written skills for communicating with service users, family/whanau, team members and other services such as DHB, police, and ambulance
  • Good level of IT and telecommunication skills, ability to use and navigate multiple health applications quickly and effectively and access to high-speed internet at home.
  • Ability to effectively navigate the health sector and complete referrals to DHB, NGO and Primary Care services
  • Connecting in with our priority communities is essential and a high degree of cultural awareness and empathy is required. Korero Māori or talanoa in Pasifika languages is also highly desirable

About us - Ko wai hoki

Whakarongorau Aotearoa (formerly homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support, and information across a range of health and mental health services. We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington, and Christchurch as well as remote teams across the country.

Our Values - Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand.

Our values underpin all we do, and how we do it:

  • Do the right thing -Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngākau nui ki te pai ake
  • Shoulder to shoulder - Pokohiwi ki Pokohiwi

As a part of our well-respected national organisation, you will be supported with on-going learning and development programmes, opportunities to apply for permanent or leadership roles and coaching from a knowledgeable, supportive leadership team.