Skip to main content

For the full experience please download a modern browser. Click here to find a modern browser or discuss with your IT department.

Emergency Teletriage Nurse/Paramedic

  • With no two days the same, and a wide breadth of clients across Aotearoa
  • Four weeks paid training to stretch and grow your skills,competitive pay
  • Ability to work autonomously and independently

Whakarongorau Aotearoa is a fast-growing leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines, including supporting Aotearoa's crucial111 Emergency Call Centre. It's a fresh, connected approach to health care!

Atu mo te mahi - About the role

As an Emergency Teletriage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

An energising work environment and opportunity to work alongside 111 Emergency Call Centre at St Johns Ambulance Service in Mount Wellington, this role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.

You will do the following:

  • Provide secondary care to patients who may not require an ambulance, however are in serious need of medical support
  • Triage patients over the telephone, to assess and help caller stake appropriate action, or utilise the correct level of care for a given problem
  • Give advice and support that respects backgrounds and cultures
  • Comply with nursing codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
  • Record caller information in our database and following our clinical guidelines and using decision support software

Pehea koe - About you:

  • NZ Registered Nurse with a current practising certificate or Paramedic with current authority to practice
  • Background in general nursing with three years' post-registration experience or five plus years Paramedic experience
  • Ideally, two years' experience in acute care, primary care or Teletriage
  • Excellent communication skills
  • Stay calm under pressure
  • Confidence to work with technology, tools, and resources

Ko wai hoki - About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

O tatou uara - Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

  • Mahia te mea tika - Do the right thing
  • Hihiri e te kounga - Motivated by quality
  • Ngakau nui ki te pai ake - Passion for better
  • Pokohiwi ki Pokohiwi - Shoulder to shoulder

To tatou tikanga - Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa's commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Maori and 22% as Pasifika.