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Family And Sexual Harm Professionals

  • An exciting opportunity to work within Whakarongorau Family and Sexual Harm team
  • The position provides learning and development programmes alongside guidance and coaching

The role

The Family and Sexual Harm Professional role provides advice and support to service users and their whānau accessing support. Lines are operational seven days a week, including Public Holidays. You will evening shifts (2:30 pm - 11pm) full-time or part-time applicants are welcome to apply.

Due to the nature of the role which involves speaking with Service Users around sexual matters or the prevention of violence. Pursuant to Section 27 of the Human Rights Act 1993, we will only consider female applicants.

Your role will involve the following aspects:

  • Risk assessment followed by appropriate safety planning and referrals
  • Providing non-judgemental support and psycho-education within the context of family and sexual harm
  • Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
  • Supporting callers when they are experiencing a high-risk situation
  • Communicating with external agencies (including emergency services)
  • Accurate documentation of notes and relevant information on various databases
  • Supporting other team members in the Family and Sexual Harm team during risk calls / risk engagements and providing de-briefing support where needed
  • Participating in quality improvement and service developments to ensure effective and safe service delivery
  • Supporting the Family and Sexual Harm team and providing overflow support as required
  • Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services

Your background

Completed qualification in relevant field e.g. social work, psychology, counselling, addictions, nursing, psychotherapy, occupational therapy.

Registration with one of the following professional bodies:

  • Social Worker's Registration Board
  • New Zealand Association of Counsellors / Te Roopu Kaiwhiriwhi Aotearoa (NZAC)
  • Addictions Practitioners' Association Aotearoa-New Zealand (DAPAANZ)
  • New Zealand Christian Counsellors Association (NZCCA)
  • For Safe to Talk - three +years' experience in a Trauma, Sexual Violence and Mental Health role
  • A sound understanding of Family Violence and Sexual Harm
  • Knowledge of the Power and Control Wheel and the impact of abuse
  • Able to identify risk and develop safety plans
  • An understanding of the following court orders and processes, e.g. protection orders, parenting orders and trespass notices
  • Experience with coaching and supervision
  • Excellent computer and administrative skills as you are required to multi-task efficiently and manage multiple channels of communication
  • Required to pass relevant NZ Police vetting as per the Vulnerable Children's Act 2014

About us - Ko wai hoki

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

Our Values - Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it.

  • Do the right thing - Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngākau nui ki te pai ake
  • Shoulder to Shoulder - Pokohiwi ki Pokohiwi

Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service. You can also look forward to being part of a growing and well-respected national organisation that celebrates success.