Family and Sexual Harm Service Advisor – Overnights

Family and Sexual Harm Senior Advisor

  • Overnight position
  • Work from home or in office
  • Stimulating opportunity to support Kiwis to stay well and connect them seamlessly with care when they need it
  • No two days are the same in this diverse role which covers a variety of Family and Sexual Harm Services support
  • Strong, on-going learning and development programmes, guidance and coaching

Homecare Medical is a fast-growing leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines, including Safe to talk, the Shine helpline, Need to Talk 1737, Alcohol and Drug Helpline, The Journal and a range of other mental health services. We do so to deliver 24/7 support through mental health professionals and specialists, online and over the phone. It's a fresh, connected approach to health care that's already helped over half a million New Zealanders in less than a year.

The role

The Family and Sexual Harm Senior Advisor role provides advice and support to consumers and their family/whānau accessing support.


In this role you will be involved in the following:

  • Mental Health and Addictions support, including assessments, interventions, support planning, advice, referrals, risk identification and crisis management, respecting backgrounds and cultural needs
  • Communicating with service users via phone, email, SMS and online chat
  • Developing support plans for frequent and complex callers.
  • Provide Service Users support across Family and Sexual Harm Services with a requirement to provide overflow support for 1737 and other Mental Health and Addictions services as directed
  • Participate in quality improvement and service developments and ensure ethical service delivery
  • Accurately recording client information using various IT systems

Your background:

  • One to two years studying towards qualification (ideally, completed or working towards Bachelor's degree in relevant field) and/or three years work experience in relevant field e.g. counselling, addictions, nursing, psychology, psychotherapy or social work
  • Experience of supervision or coaching
  • Working towards registration with a relevant body within the Mental Health and Addictions field
  • Ideally, six months experience working in Telehealth or similar role, e.g. Helplines / eTherapy/F2F counselling or Therapy

About us

Homecare Medical is a leader in New Zealand's virtual healthcare landscape. As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team.

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!

Footer

Resources

Te Pou has a wide range of evidence-based resources and tools to help the mental health, addiction and disability workforces.

Learn More

Our work

Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

Learn More