Mental Health and Addictions Advisor (Telehealth Support Worker)

Never worry again that COVID lockdown restrictions could impact on your mahi. Be part of the growing team that provides critical front-line psychological support to the community in this time of need.

Provide brief counselling and support to a wide range of tangata whaiora across Aotearoa. In return we provide the following

• Good hourly rate, including penal rates for weekends and overnight and other benefits
• Strong focus on professional development with external supervision provided along with support for professional development
• Work from our purpose-built offices in Auckland, Wellington, or Christchurch initially and then have the opportunity to transition to work from home after three months when certain criteria is met
• Set rosters so you have consistent shifts and hours
• Extremely supportive team environment working with others from around the country

About the role

This role is dynamic and diverse and will see you working as a part of a supportive collaborative overnight team. You will work collaboratively with tangata whaiora and concerned whanau on a range of issues including anxiety, depression and other mood disorders, trauma, loneliness, relationship issues, alcohol and other drug use and problem gambling.

More specifically your role will involve the following:

• Brief telehealth support and counselling: assessment and support planning, linking to face to face services, and providing crisis support
• Accurately recording client information and writing brief clinical notes
• Working with regular tangata whaiora that have a specific support plan to guide your approach
• Using your counselling and support skills across different channels including phone, email, SMS, and online chat
• Participating in continuous improvement of quality and service developments
• Ensuring ethical, culturally sensitive service delivery for all tangata whaiora

About you:

• Experience working in Mental Health and/or Addictions OR Qualification in Mental Health and/or Addictions
• Excellent communication skills and ability to quickly build rapport
• Ability to work with diverse people who have a range of support needs using a non-judgemental and empathetic approach
• Enjoys using technology to communicate and can quickly transition from one support session to another
• Telehealth experience or face to face counselling (paid or volunteer) would be ideal
• Fluency in Te Reo or Pasifika languages is desirable (not essential)

About us

Homecare Medical is a leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines including Need to talk 1737, Alcohol and Drug Helpline, Gambling Helpline - to provide 24/7 support online and over the phone.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. We value lived experience.

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!

Applications close on Monday, 12 April 2021.