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Operations Manager - Social Housing Services

People management experience within New Zealand Health, Housing, or Social Services sectors - Lead, mentor, and motivate an established team of service delivery staff to deliver high performance outcomes.

  • Skilled in the management of people and hands on with operations?
  • Proven knowledge of Te Reo me ona tikanga.
  • Values based organisation, delivering with innovation and m

Ko wai mātou? - Who are we?

First established nearly half a century ago, Kāhui Tū Kaha is a Ngāti Whātua organisation, characterised by diversity and committed to achieving meaningful health and social outcomes for everyone. Within their organisational mahi context; Kāhui Tū Kaha the name itself means ‘working together - standing’, this organisation advocates for equity in outcomes, seeking to influence changes in the delivery of publicly funded services.

Kāhui Tū Kaha foundations are built on key values;

  • Manaakitanga: enhancing the mana of others.
  • Rangatiratanga: supporting people’s self-determination.
  • Whakawhanaungatanga: establishing relationships, a sense of belonging, family connections and kinship.

Te āhua o Te Tūrunga - The nature of the position.

The Operations Manager, Social Housing Services role is to develop, manage, and deliver effective and innovative housing and social services outcomes in accordance with strategic and operational goals. Accountable for the planning and delivery of quality services that guarantee best outcomes for clients and tenants who access services, the role is part of the senior management team and will be responsible for providing leadership and supporting multidisciplinary teams of service delivery managers and operational staff.

Developing, managing, and promoting culturally effective and appropriate services to clients and tenants, you will draw on your experience working within bi-cultural roles. On a day-to-day basis you will be hands on managing a team who ensure clients are successfully engaged and have access to relevant community support and services, and are ultimately, effectively transitioned and live independently in the community.

Responsible for setting up processes to ensure activities are measured and initiatives implemented to support service improvement, you will set about enhancing internal processes monitor, report and manage risks. In consultation with the Senior Management Team (SLT), you will develop financially sound service development proposals and a team budget. Providing accurate reporting on service delivery for funding bodies, the role is accountable for Implementing annual business plans for services in accordance with agreed budget, timeframe, policies and intended outcomes.

Leading, mentoring, and motivating a team of service delivery staff to deliver to high standards, you will build leadership capacity as well as capability at service level.

Ngā tino Pūkenga/Whēako - Essential skills/experiences for the role.

Your cultural competency will see you leveraging key relationships with Māori and Pacific Island communities, and as such knowledge of Te Reo Māori and/or a Pacific language skill would be highly advantageous.

Skills, competencies and experience required for application is to include;

  • Experience within New Zealand Health, Housing, or Social Services sectors.
  • Skilled in both people and operations management.
  • A proud, authentic, and inspiring leadership style and experience with people coaching and mentoring.
  • Skilled at leading and creating a strong and values aligned team culture.
  • Able to work independently to identify options and make recommendations.
  • Have experience in the setup, implementation, and continuous improvement of operational systems.
  • Proven financial management and knowledge of planning and budgetary reporting management.
  • Strong interpersonal and leadership skills including a demonstrated ability to establish and maintain effective relationships with a wide range of stakeholders.
  • Proven success in leading a business unit or division to achieve goals and deliver results.
  • Project management and resource co-ordination skills.
  • Ability to operate effectively in a cultural setting and proven understanding of and commitment to the principles of Te Tiriti o Waitangi.

A driver’s licence is prerequisite to application for this position, and a vehicle will be supplied.

Renumeration is positioned to attract those with a mid-level experience and solid people management skills.

Te tono - How to apply

To apply, or to enquire further in confidence contact Heather Walker for a confidential conversation now on (09) 632 1108 or email your up-dated CV and covering letter through to

Applications close on: Monday the 7th of June 2021 at 5.00pm.