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Auckland and Hamilton offices are currently closed due to COVID level 3 restrictions. Te Pou offices outside Auckland and Hamilton have limited staff and restricted access onsite, so please call if you wish to visit. However, we are all working, and you can contact us by email or phone. Stay safe everyone.

Overnight - Work from Home - Registered Counsellor or Addictions Practitioner

Provide brief counselling and support to a wide range of tangata whaiora across Aotearoa

  • Work from home but call centre options also available in Auckland, Wellington, and Christchurch
  • Extremely supportive team environment

About the role

This role is dynamic and diverse and will see you working with a virtual collaborative, multidisciplinary team. You will work collaboratively with tangata whaiora to reduce distress due to a range of issues including anxiety, depression and other mood disorders, trauma, loneliness, relationship issues, alcohol and other drug use and problem gambling.

More specifically your role will involve the following:

  • Brief telehealth counselling: assessment and support planning, helping people connect with local face to face services, and providing crisis support
  • Accurately recording client information and writing brief clinical notes
  • Working with regular tangata whaiora that have a specific support plan to guide your approach
  • Using your counselling and support skills across different channels including phone, email, SMS, and online chat
  • Participating in continuous improvement of quality and service developments
  • Ensuring ethical, culturally sensitive service delivery for all tangata whaiora

About you:

  • Bachelor's Degree or tertiary qualification in relevant field e.g. counselling, addictions, psychology, psychotherapy, social work
  • Excellent communication skills and ability to quickly build rapport
  • Ability to work with diverse people who have a range of support needs, a non-judgemental approach and you can express empathy effectively
  • Enjoys using technology to communicate and can quickly transition from one support session to another
  • Current Registration with a relevant professional body (DAAPANZ, NZAC) - ESSENTIAL - FULL Registration

About us

Homecare Medical is a leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines - Need to talk 1737, Alcohol and Drug Helpline, Gambling Helpline - to provide 24/7 support online and over the phone.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with ongoing learning and development, guidance and coaching from a knowledgeable leadership team. We value lived experience.

If you are ready to extend your positive impact on the lives and well - being of your fellow New Zealanders, we would love to hear from you!



Te Pou has a wide range of evidence-based resources and tools to help the mental health, addiction and disability workforces.

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Our work

Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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