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Puawaitanga - People Leader

How Puāwaitangaworks

Puāwaitanga means to blossom, to flourish, to break through and is a phone and web-based service to support Kiwis to improve their emotional well-being - their hauora.

  • Referrer identifies someone in need and refers them to Puāwaitanga
  • At the initial appointment, the counsellor listens to the client and helps them work out a progress plan
  • Clients can speak to counsellors about any issues, some of which might be low mood, anxiety, grief, addictions, relationship issues and low self-esteem
  • Over the course of the programme (typically three to six sessions), the counsellor and client work together to improve the well-being of the client
  • After their sessions, the counsellor may refer the client to further services or the client's clinical team to continue supporting them

Position purpose

The People Leader - Puāwaitanga is responsible for a mix of both contract clinicians and employed clinicians.

The People Leader is responsible for ensuring their team members are keeping within the key performance indicator parameters, the appropriate regulatory codes of conduct and practice, and within ethical, legislative and Whakarongorau Aotearoa's processes and practices.

Responsibilities include the following:

  • Ensure your team members are adequately coached and trained to deliver the best clinical and customer service
  • Deal with performance issues proactively so that all team members constantly deliver to or exceed expected results
  • Ensure your team is focused on performance across the key performance indicators
  • Build and encourage constructive relationships across the organisation
  • Take responsibility for your team's understanding of operational and clinical processes which are in place to protect them, Whakarongorau Aotearoa and service users
  • Undertake on-call Duty Manager duties for clinical support and debriefing escalation

About you:

  • Qualification in a relevant field e.g. counselling, addictions, social work, psychology, psychotherapy - essential
  • Registration with a relevant professional body would be favourable but not essential
  • Over five years experience working in a mental health and addictions role
  • Ideally, experience within telehealth or eTherapy setting
  • Ideally, experience within an appointment based therapeutic setting
  • At least two to three years of management/supervisory experience and/or relevant management qualifications
  • Able to navigate, support, follow and lead change management initiatives
  • Confident with technology
  • Proven ability to lead process and service delivery improvement

About us

Whakarongorau Aotearoa is a leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines, including - Healthline, Need to Talk 1737, Quitline,Alcohol and Drug Helpline, Gambling Helpline and a range of Health and Mental Health after-hours services. Homecare Medical also manages the National Cervical Screening Register and the National Bowel Screening Register.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder )with ongoing learning and development, guidance and coaching from a knowledgeable leadership team.

Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service.

You can also look forward to the following:

  • Being part of a growing and well respected national organisation
  • A superb culture that celebrates success