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Residential Support Worker - Awake

Residential Support Worker - Awake

Poutama - Harm Reduction Dual Diagnosis Residential Service

Permanent, Full-time (40 hours per week), Awake Shift: 11:00am-7:00pm

Pay Rate: $21.50ph-$27.00ph (depending on qualification)

This role falls under Pay Equity Settlement for Mental Health Support Worker

This residential service operates 24 hours, 7 days a week, based in Swanson

If you’re excited about working for a progressive organisation at the forefront of Mental Health and Addictions and want to be part of a vibrant culture Ember Korowai Takitini is for you.

Ember blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction or intellectual disability needs. We desire a society that better understands and responds to mental distress, addiction, and intellectual disability.

Ember Korowai Takitini is a values based, innovative, maybe even slightly quirky environment. We will do our very best to give you the right balance of freedom, support, development, encouragement and aroha.

About Service:

Do you want to work in a cutting-edge service, the only harm reduction residential service in New Zealand? Are you up for the challenge of working in a new collaborative way with people with mental health and addiction issues? Do you have ideas and values that maybe aren’t appreciated by your current service? Then do we have the perfect role for you!

About Support Worker:

The successful candidate will be working at our residential facility based in West Auckland. The service employs both clinical and support workers who collaborate with the residents to help them recover from mental health and addiction issues.

The role of Support Worker, we believe, is the key ingredient for successful client outcomes. Consequently, we provide ample and on-going tools and encouragement to develop, grow and flourish in the role, striving to ensure an environment of learning, teamwork, and enjoyment.

Above all, we are looking for those who can embrace the breadth and variety of the role, which ranges from basic practical help to pioneering therapeutic support.

The candidate must have:

  • Must have a certificate in Health and Wellbeing L4 or equivalent.
  • Valid current work visa, residency, or citizenship.
  • Full NZ Drivers Licence.

The ideal candidate will:

  • Have experience working in the area of mental health and/or AOD
  • Be a clear and effective communicator
  • Have emotional maturity and be respectful
  • Be positive and encouraging with a good sense of humour.
  • Hang in there when the going gets tough.
  • Value working with clients and their whānau
  • Have an open and engaging manner
  • Have an eye for detail and a focus on quality
  • Be professional and have good boundaries and ethics
  • Able to work on a rostered awake shift 11:00pm – 7:00am
  • Fully vaccinated including a Booster vaccination

A Job Description can be downloaded from the Ember website:

For more information about this exciting opportunity, please contact Lucille Martin, Team Manager, Poutama, on 027 700 4762

Closing Date for application: the position will be posted until filled

Apply Now

Please submit all of the following documents to:

  1. Download, complete and submit an Application Form from
  2. Prepare and submit an up-to-date CV.
  3. Submit a Cover Letter, answering the following questions:
  • Why are you interested in this position?
  • What skills, competencies, knowledge and experience can you bring to this role?

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all.