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Senior Professional

Puawaitanga Senior Professional (20 - 32 hours per week)

Puawaitanga means to blossom, to flourish, to break through, and is a phone and web-based service to support Kiwis to improve their emotional wellbeing - their hauora. The service is an alternative to face to face counselling for Kiwis who are struggling but face challenges in accessing traditional counselling.

  • Work from home or from one of our call centres (Auckland/Wellington/Christchurch)
  • Be a part of a growing service with a dedication to supporting people to enhance their wellbeing
  • Provide brief intervention counselling to a diverse range of people located across Aotearoa
  • Deliver counselling sessions via phone call and video

How Puawaitanga works:

  • Puawaitanga has partnered with various organisations throughout Aotearoa (including PHO, tertiary education providers and MSD) to offer brief intervention counselling support through a virtual means
  • Referrals are received through these partner organisations
  • Clients are encouraged to choose from our team of clinicians who they would most like to work alongside
  • Across the Puawaitanga team, sessions are offered Monday - Sunday between 9am and 9pm
  • Clients can speak to counsellors about any issues, some of which might be low mood, anxiety, grief, addictions, relationship issues and low self-esteem
  • The client and counsellor will work together to identify main concerns and a pathway to increase wellbeing. This is typically completed over five sessions

About you:

  • Completed qualification in a relevant field and full registration with a professional body (e.g. DAPAANZ, NZAC, or similar)
  • At least five years' experience working in mental health, addictions, counselling or face to face therapy
  • The ability to speak Te Reo, Tongan, Samoan, Cantonese or other languages would be highly advantageous (to a degree of fluency sufficient to hold sessions with clients)
  • Sound risk assessment skills
  • Understanding of mental health needs of Maori and Pacifica communities in New Zealand
  • Puawaitanga is available to clients Monday to Sunday (9am-9pm). Ability to commit to 20 - 32 hours a week within this time-frame
  • Experienced in delivering therapy using acceptance and Commitment therapy and/or cognitive behavioural therapy

About us

Whakarongorua Aotearoa is a leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines, including - Healthline, Need to Talk 1737, Quitline, Alcohol and Drug Helpline, Gambling Helpline and a range of health and mental health after-hours services. Whakarongorua Aotearoa also manages the National Cervical Screening Register and the National Bowel Screening Register.

As part of our well-respected national organisation, you will be supported by Pokohiwi Ki Pokohiwi (shoulder to shoulder) with ongoing learning and development, guidance and coaching from a knowledgeable leadership team.

Whakarongorua Aotearoa celebrates the success of our staff and is continually looking for a way to strengthen and improve our service.

You can also look forward to:

  • being part of a growing and well-respected national organisation
  • a superb culture that celebrates success.

Our values - O Tatou Uara

Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it.

Our values underpin all we do, and how we do it:

  • Do the right thing - Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngakau nui ki te pai ake
  • Shoulder to shoulder - Pokohiwi ki Pokohiwi

Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service. You can also look forward to being part of a growing and well-respected national organisation that celebrates success.