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Service and Relationship Manager

  • Combine full-time senior leadership with a rural lifestyle in Wairarapa!
  • Inspire your team to provide exceptional mental health & addiction services.
  • Enjoy extra annual leave, flexible working, and an awesome team environment.

We’re looking for an exceptional senior manager to take the reins and support our community-based mental health, addiction and wellbeing services in Wairarapa. You’ll be a dynamic leader, great communicator, a self-starter, compassionate, able to work autonomously, and a great individual who inspires those around you.

About Pathways | Mō mātou

Pathways is a leading national provider of community-based mental health, addiction and wellbeing services in Aotearoa. We’re all about transforming mental health and addictions through our Pathways (adult) and Real (youth) services. In fact, we’ve been doing it for 30 years, supporting around 6000 people each year.

Role | Mō tēnei tūranga mah

As service and relationship manager in Wairarapa, you’ll be reporting to the regional general manager. You’ll also be part of a wider national group of service and relationship managers who form the Pathways and Real leadership group and provide a great support network.

This is a permanent full-time role working 40 hours per week, Monday to Friday from 8.30am to 5.00pm. The role is based in Masterton, Wairarapa and has a second on-call component.

You’ll manage and inspire your leadership team and together build highly engaged teams to provide a range of services including youth services under our Real brand, Pathways community mobile, social detox, respite and residential services, as well as an addiction counselling service and the only NGO-run Opioid Substitute Treatment service.

You'll work side by side with our clinical partners, developing and strengthening our integrated work to better care for those that we support.

Another exciting side of this role will be supporting the general manager to meet local community needs, so your strengths in strategic planning, building relationships and networks within the sector will be valued. It will be a bonus if you have existing connections in Wairarapa.

You | Mōu

You’ll thrive in the role because you enjoy supporting and mentoring your team, so every member is engaged and able to flourish and provide exceptional service to those we support. You’re innovative, resilient and an influencer of change. You are passionate about evolving services and growing people.

We’ve mentioned you need to have leadership experience and great networking abilities, but we also require that you have a clinical background with experience working in mental health or addictions, knowledge of the wider health and social sectors, and be focused on providing person-centred care.

Navigating the complex things won’t bother you because you’re skilled with budgets and contracts, and you’re all about building strong collaborative relationships and networks.

The COVID-19 Public Health Response (Vaccinations) Order 2021 requires staff working in health-related services to be fully vaccinated (this includes any subsequent boosters). As a provider we are responsible for ensuring all of our employees are vaccinated as per the mandate and employees are responsible for ensuring we have access to their information.

The benefits | Āwhina

We offer flexible work arrangements, extra leave, income protection insurance, subsidies for school holiday childcare, use of a vehicle, and a great team around you every day working in an organisation that believes in its purpose. This role also includes a complexity allowance.

Join us and be part of a supportive work environment where life balance is encouraged, people are valued, and new solutions are the norm!

Ready to take a closer look at Pathways? Then apply now.

Closing date: Monday, 21 March 2022. Please note, this advert may close sooner if a suitable candidate is found.

Position description: Please copy and paste the following link into your browser:

Contact | Whakapā: For more information, contact Adel Stephenson, general manager – regional:

For further information, visit our website

**All new appointees into Pathways require background checking. Under the requirements of the Children's Act 2014, new employees that are identified as coming under this act are required to undergo further safety checks as part of the recruitment process.