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Social Worker, Te Haika

Nau mai, haere mai ki Ūpoko ki te uru hauora.

Location: Porirua, Wellington

Service: Te Haika, Mental Health, Addictions & Intellectual Disability Service

Contract: Permanent Full Time.

About the role

Te Haika is the mental health telephone contact centre for Capital & Coast District Health Board (CCDHB) and manages crisis telephone calls, non-urgent referrals and general mental health enquiries. This role fits the criteria for a Social Worker (3rd year of practice onward) under the 3DHB Allied Health Career Framework. The role is Monday to Thursday, and you will be working mainly in the Triage/Call Centre Team at Te Haika.

You will enjoy working for a skilled and experienced team with a friendly and supportive culture. Professional supervision and training are encouraged and will be provided.


  • Answer general enquiries from referrers, members of the public and community agencies regarding child and adolescent mental health issues.
  • Provide an initial telephone triage to determine the persons’ eligibility for secondary mental health services
  • Provide a culturally appropriate service which is responsive to the needs of tangata whaiora/consumers, whānau/family and caregivers.
  • Use social work knowledge/theories and experience (e.g. strengths based practice, systems theory) to make a decision on the best outcome for the consumer, using the consumer’s strengths and a professional social work assessment.

Skills & experience

  • An experienced registered mental health social worker with at least 5 years of recent work experience in a DHB community mental health team or Crisis Assessment and Treatment Team
  • Experience in mental health triage and risk assessment (including knowledge of child protection) of both adult and Children
  • An up to date annual practicing certificate with the New Zealand Social Workers Registration Board and Competence Certificate
  • As this role meets the criteria as a core Children’s Worker under the Vulnerable Children’s Act 2014, the successful applicant must consent to a full police vetting process.

Mental Health, Addiction and Intellectual Disability Service MHAIDS spans three DHBs - Wairarapa, Hutt Valley and Capital and Coast DHB’s and includes local, regional, and national services. The local MHAID services are provided from multiple sites within the 3DHB sub-region – greater Wellington, Hutt Valley and Wairarapa. Te Korowai Whariki services include regional forensic and rehabilitation services covering the Central region while the intellectual disability services extend the length and breadth of the country from six bases located in Whangarei, Auckland, Cambridge, Wellington, Christchurch, and Dunedin.

How to apply:

Please click the ‘Apply Now' button. We will be reviewing applications as they come through. Ensure your uploaded CV and cover letter is in either Word or PDF format. For further information on this role, please email