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Specialist Case Manager

  • Full-time position based in Hamilton CBD
  • Monday to Friday 8.00am to 4.30pm
  • Join us and bring your personality, commitment, compassion and great ideas!


You're streetwise, savvy and have compassion and empathy and are ready to take that next step into a role with a strong purpose. Homelessness is a complex issue, are you ready to be part of the solution? We are looking to fill a position as Specialist Case Manager in Hamilton.

  • Full-time role, 40 hours per week, Monday to Friday, 8.00am - 4.30pm
  • Based in Hamilton CBD
  • Strengths-based, harm reduction approach

About the People’s Project

The People's Project has a goal to make homelessness in Hamilton rare, brief, and non-recurring. We want to end homelessness for every person we work with - so people never have to be homeless again.

Our everyday work is with those people in our community who find themselves in the most significant need - sleeping rough and homeless, often with other complex needs. We help them to firstly find suitable, sustainable, and affordable housing. Then, our team becomes an enduring support to help the people we work with sustain their tenancies and access the wraparound services that are available to them in the wider community for improving their health and wellbeing.

Working in our team

No two days are ever the same! Our team is a resilient bunch, and we are highly supportive of each other. For the past four years The People's Project in Hamilton have been at the forefront of successfully using the Housing First approach to address and end chronic homelessness.

About your role

Reporting to your Manager, you will use your frontline health or social service experience to provide Manaakitanga (support), negotiate outcomes, act as a key liaison and advocate on behalf of clients to help them achieve their Tino Rangatiratanga (independence). Using the Housing First approach, the priority is to rapidly find appropriate, stable housing and then Whanaungatanga (connecting) people with the services they may need to return to full social inclusion. You will reach out to clients, engage with landlords, develop housing, and support plans and do whatever it takes to help clients sustain long term tenancies.

About you

You're skilled in outreach - combining streetwise savvy with compassion and empathy. You are well connected in the community, with the ability to reach out and link in the right people, agencies, and services for the benefit of the people we serve.

You know the system, but you also know that sometimes you need to work it - so that it works for your clients. You combine your practicality with absolute professionalism, managing your caseload with care and knowing your clients and their needs like the back of your hand. You complement your frontline skills with being organised and paying attention to detail that ensures your reporting requirements are delivered accurately and on-time.

From years of frontline experience, you have developed your resilience - you have the capacity to recover quickly from setbacks. You believe deeply in doing the right thing for people, that is why you do what you do.

You love learning and adapting your practice based on good evidence, you are always looking for ways to do things differently to do them better. You believe in social justice and a just society for all. And you share our values, believing that a healthy world is built on strong communities and that housing is a human right.

In addition, your skills and attributes include:

  • proven experience working in the mental health, addiction, or social service sectors, and/or a relevant tertiary
  • Basic understanding of Te Tiriti O Waitangi, Reo Māori and Tikanga, with the desire to learn, share and grow in this area
  • qualification i.e. clinical psychology, social worker or nursing, as examples
  • experience engaging with Maori, Pasifika and/or youth
  • good physical fitness
  • a current full and clean New Zealand driver’s licence
  • understanding of the harm-reduction and Housing First approaches is advantageous, but not essential, as training will be provided.

Are you ready to be part of a community solution to ending homelessness? Take a closer look at The People's Project Hamilton and apply now

The benefits of working with The Wise Group

Being part of the Wise Group family means you can look forward to extra annual and sick leave, subsidies for school holiday childcare and a great team around you every day, knowing that you are working in an organisation that firmly believes in its purpose. The Wise Group is committed to healthy lifestyles and actively supports a smoke free environment.

The People's Project is part of the Wise Group. For more information, visit our websites and

Position Description:

Closes: 20 September 2021. PLEASE NOTE this advert may close sooner if a suitable candidate is sourced.

Contact: Please contact Kerry Hawkes on 027 455 6187 if you have any questions.

**All appointees to The People’s Project require background checking. Under the requirements of the Children's Act 2014, new employees that are identified as coming under this act are required to undergo further safety checks as part of the recruitment process.