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Youth Residential Support Worker

Are you passionate about the mental health of young people and how support can be what they need to get through difficult times? Perhaps you have had that experience yourself, or know someone who has, and your passion has led you to professional qualifications in this field?

  • Passionate about working with young people in a residential environment
  • Experience in mental health work
  • Full time (1.0 FTE) role

The Youth Residential service provides a stable environment to support young people experiencing mental distress. This service offers trauma-informed care to enable young people to manage their mental health and maintain engagement with the community.

You must have a passion to work with youth, a desire to deliver them the best possible service, and commitment to the development of the staff team.

You will have experience working with vulnerable people, ideally in a community support or residential context. This role requires excellent people engagement, good verbal and written communication skills, along with sound time management and the ability to prioritise tasks.

Our staff are well skilled, passionate and committed; this would be a great fit for someone with a desire to extend their experience in the mental health field.

This role encompasses all aspects of the Residential Services ranging from client engagement through to household tasks. Understanding of Health & Safety and Infection Control principles is essential.

This role is rostered Tuesday to Saturday between the hours of 07:00 and 23:00.


  • Must have a Level 4 Health & Wellbeing certificate or equivalent qualification, or be willing to work towards this
  • Minimum two years’ experience in people-focused services
  • Full clean NZ driver’s licence
  • Good computer literacy
  • Ability to work in an inter-agency collaborative setting

Competencies, abilities and attributes:

  • Strong assessment and analytical skills
  • Ability to engage and develop good relationships with young people and families
  • Be able to contribute in a multi-disciplinary team setting
  • Ability to identify risk(s) and mobilise effective and speedy intervention
  • Understand, and have the ability and willingness to work cross culturally and commitment to the principles of Treaty of Waitangi

Stepping Stone Trust (SST) is a faith-based organisation and the largest NGO Mental Health Service in Canterbury. SST operates Residential, Respite and Community Support services for Youth through to Older Persons for 500+ tangata whaiora/consumers each week.

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Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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