Engagement is about establishing the connections that lead to effective therapeutic relationships, referred to as mutual relationships in peer support work.

Let’s get real (Ministry of Health 2008) is a framework that describes the essential knowledge, skills, values and attitudes required of everyone to deliver effective mental health and addiction services. Engaging effectively with people is integral to demonstrating the Let’s get real seven Real skills. 

Written for everyone working in services, Engagement essentials updates and builds on Let’s get real Principles of Engagement published by Te Pou in 2010. It takes a holistic approach to wellbeing, incorporating a process of engaging for wellbeing. The shared aspirations of people with lived experience and those who work in services, for better people centred services, has shaped the co-design approach of this resource. 

People respond when they feel seen, heard, understood and cared about. The ability of workers to connect in the first stages of engaging with people has a significant impact on whether they continue to engage with services and their treatment. 

The use of language and how we say what we say has the power to transform a moment with someone. Exploring your own values, beliefs and attitudes and the way these shape your approach to engaging with people is essential. 

This resource is the last of three refreshed Let’s get real resources made available this year: 

Engagement essentials is designed to complement these resources, or they can stand alone, depending on the need. Te Pou is excited to introduce you to these refreshed Let’s get real resources and look forward to hearing about your experiences of them. 

Download the Let's get real engagement essentials.