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Publication date: 15 December 2020
This literature review identifies current best practice approaches in collecting consumer experience feedback nationally across the International Initiative for Mental Health Leadership (IIMHL) network countries.
1. Identify consumer experience surveys widely implemented at the national level in IIMHL countries, with a focus on mental health and addiction services, if available.
2. Examine the methods, tools, and mechanisms that support the development and implementation of the identified consumer experience surveys.
3. Examine case study examples of how the information gathered through consumer experience surveys has been used for quality improvement.