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Every day people working in services have enormous potential to make a positive difference in the lives of people accessing those services. Most of the time workers will never hear how useful, meaningful and recovery-enhancing their interactions have been. These experiences often stay with people long after they no longer need to access the service. The point of difference in supporting those who access services towards the lives they want, is the ability to engage with a diverse range of people and build high trust relationships with them. These relationships will also include the person’s friends, family members and whānau of choice. The most healing thing we can do is to connect and be with people at a time in their lives when they are in great discomfort and distress. The aim of this resource is to provide people working in mental health and addiction services with useful information about engaging with people effectively. It has been co-authored by people who experience mental health and addiction problems, and people who work in mental health and addiction services. We hope reading and reflecting on the importance of the way we interact with people in our work, offers fresh insights and discussion points that will inform and strengthen engagement skills.

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Resources

Te Pou has a wide range of evidence-based resources and tools to help the mental health, addiction and disability workforces.

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Our work

Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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