Working alongside tāngata whenua

Te reo and tikanga Māori

Follows the lead of tāngata whai ora and whānau in use of te reo and tikanga

Respects te reo Māori (eg uses Māori greetings, words, and phrases correctly)

Respects that tāngata whai ora may consider waiata, karakia, te reo Māori, kaumātua involvement and kai as essential to their safety, healing, and wellbeing

Respects that whānau Māori may nominate a person to speak on their behalf

Asks whānau Māori what they need for their comfort and safety

Ensures comfort and safety needs are met either directly or with support of others (eg te reo Māori speakers, colleagues, service leaders)

Provides information and resources written in both English and te reo Māori

Respectfully demonstrates openness and curiosity to develop and deepen own understanding of te reo and tikanga Māori

Engages in ongoing learning to deepen own understanding of te reo and tikanga Māori

Is familiar with local Māori groups (eg mana whenua) and their roles, responsibilities, and relationships with each other as guardians of matauranga Māori and te reo Māori
 

Works to ensure whānau Māori can engage with services in ways that work for them

Ensures inclusion of others to support tāngata whai ora as appropriate in te ao Māori (eg kaumātua, whānau)

Demonstrates understanding that tāngata whenua may use metaphors to describe their experiences

Supports whānau Māori to access Māori-led and Māori-responsive services and options that optimise cultural linkages and whānau connectedness, according to their choices

Engages in korero with local marae, hapu and iwi to support ongoing learning about te reo and tikanga 

Ensures services are provided in a physical environment that is welcoming to tāngata whenua

Ensures easy access to te reo Māori speakers

Ensures easy access to information written in both English and te reo Māori

Supports kaimahi to integrate te ao Māori and te reo Māori into service delivery

Provides leadership to ensure that whānau Māori can engage in ways they prefer

Ensures that kaimahi provide care that is safe and comfortable for whānau Māori

Ensures whānau Māori are supported to access Māori-responsive services

Ensures whānau Māori have access to kaumātua and kaimahi Māori

Ensures whānau Māori have access to cultural interventions (eg assessment, therapy)

Supports kaimahi Māori to work in a way that is consistent with being Māori (eg organisational systems are fit for purpose; Māori cultural supervision is provided)

Supports co-working between Māori and non-Māori kaimahi

Fosters relationships and partnerships with local marae, hapu, and iwi

Draws on the expertise of marae, hapu, and iwi to verify the relevance and common practice of te reo Māori and tikanga in the health setting

Whakawhanaunga

Recognises and understands the importance of whakapapa, the different roles and responsibilities within whānau, and the nature of whānau relationships with tāngata whai ora

Follows the lead of tāngata whai ora and whānau, allowing time for whakawhanaunga to occur

Participates in whakawhanaunga, demonstrating warmth, genuineness, and mutuality

Demonstrates understanding of Māori ways of supporting relationships, particularly with whānau, such as tātai and the phrase and concept ‘Nō hea koe?’

Supports tāngata whai ora to identify and involve whānau and others who are important to them 

Articulates their own whakapapa

Supports others to develop their understanding of the importance of whakawhanaunga

Participates in Māori ways of supporting relationships

Engages with whānau of tāngata whai ora

Supports whānau hui to enable whānau ora

Demonstrates understanding that tāngata whenua are the experts in leading whānau hui 
 

Fosters an environment that enables whakawhanaunga

Promotes opportunities for kaimahi to attend wānanga to develop skills in Māori ways of supporting relationships

Ensures that systems and processes reflect a Māori concept of whānau

Supports kaimahi to engage with whānau
 

Manaaki

Demonstrates understanding of the importance of manaaki in engaging whānau Māori

Works to uphold the dignity and protect and enhance the mana of 
of tāngata whai ora and whānau Māori

Demonstrates manaaki tailored to whānau and context (eg is caring, provides a safe space and hospitality, respects boundaries, and meets obligations)

Engages in ongoing reflection to ensure manaakitanga for whānau  Māori (eg regularly asks “how do I manaakitanga the whānau I’m working alongside?”)

Develops and maintains mana enhancing relationships with tāngata whai ora and whānau Māori

Supports others to provide a mana enhancing approach
 

Models manaaki to demonstrate its importance in engaging and working alongside whānau Māori

Fosters understanding of manaaki and its significance in whānau ora

Supports kaimahi to learn about and demonstrate manaaki

Ensures systems and resources enable manaaki
 

Wairua

Demonstrates respect for Māori spiritual practices (eg understands that unique Māori spiritual perspectives contribute to the support of tāngata whai ora and whānau ora)

Allows time and space for Māori spiritual practices, following the lead of tāngata whai ora and whānau
 

Follows the lead of tāngata whai ora and whānau to integrate concepts of Māori spirituality in practice

Seeks appropriate support as needed to integrate concepts of Māori spirituality in practice
 

Ensures access to resources that support Māori-led and Māori-responsive options and processes to meet the wairua needs of tāngata whai ora, whānau. and kaimahi

Enables kaimahi to access tohunga, kaumātua, and kaimahi Māori to support whānau ora

Ensures Māori cultural supervision is provided for kaimahi Māori

Tuakiri tangata

Respects the importance of identity as Māori to the wellbeing of tāngata whai ora and whānau ora Māori 

Develops, supports and advocates for services that emphasise cultural linkages and whanaungatanga

Supports kaimahi to access to wānanga and training that enhance knowledge and understanding of tuakiri tangata and its importance within the therapeutic relationship

Hauora Māori

Demonstrates understanding of how Māori models and perspectives of hauora apply in their work

Respects that Māori may use traditional Māori healing processes and practices to support their wellbeing

Respects that whānau Māori may use the natural environment in the support of whānau ora (eg whenua, maunga, awa, moana and ngahere)

Supports tāngata whai ora to access the natural environment according to their needs and preferences

Demonstrates understanding of principles of tino rangatiratanga and mana motuhake

Protects the rights of whānau Māori

Demonstrates awareness of how wider determinants of health, both historical and current, impact wellbeing for tāngata whai ora and whānau Māori

Applies and integrates Māori models and perspectives of hauora in service delivery

Is familiar with local resources for traditional Māori healing

Supports whānau Māori to access traditional Māori healing resources if they wish to

Demonstrates understanding of the interaction between Māori healing practices and other approaches

Shares information about the interaction between Māori healing practices and other interventions with tāngata whai ora, whānau, and others involved

Supports tino rangatiratanga and mana motuhake for whānau Māori

Works to account for and address the needs of whānau Māori arising from colonisation and cultural alienation (eg supports tāngata whai ora to reconnect with Māori culture and whānau)

Advocates for and supports Māori health aspirations 

Promotes and provides for processes and practices that meet Māori cultural requirements (eg Māori models of hauora and wellbeing)

Prioritises resource allocation to achieve Māori health equity

Enables systems and processes to ensure whānau Māori are supported by people with Māori cultural expertise to use the natural environment in the support of whānau ora

Integrates principles of tino rangatiratanga and mana motuhake in processes, services, systems, and policy