1 The performance indicator tables
Real Skill: Working with people experiencing mental health and addiction needs
Everyone working in health engages meaningfully and works in partnership with people who experience mental health and addiction needs, and focuses on the person’s strengths to support wellbeing and recovery.
Expected outcome
People accessing health care have their mana protected and enhanced, experience respect, engage in shared decision-making and receive support to achieve their health and wellbeing goals.
| Essential | Enhanced | Leadership |
|---|---|---|
| Engagement | ||
Warmly welcomes and appropriately greets people and whānau accessing services Establishes a connection and rapport with people accessing services Invites people accessing services to bring support person/people Recognises that people may feel apprehensive or fearful when accessing services, and works to:
| Builds and sustains trusting relationships with people accessing services Works to support people to have hope for their recovery and wellbeing | Develops and fosters a person and whānau-centred service/ programme that is: welcoming and responsive to the needs of people accessing services
|
Demonstrates understanding of the impact of trauma and loss on people’s wellbeing Demonstrates understanding that for some people the experience of accessing services can be traumatising or re-traumatising | ||
| Diversity | ||
Works to understand and respond effectively to people in relation to their gender, culture, age, ability, sexual orientation and spirituality, (eg, uses age and culturally appropriate language and processes) Takes time to ensure correct pronunciation of names Uses the services of suitably qualified interpreters when required Works effectively at the interface between their own culture and the culture of others Uses evidence-based culturally specific resources | Supports whānau Māori to access Māori-responsive services and have access to kaumātua, kaimahi Māori and cultural interventions (eg, assessment, therapy) Takes time to know the person and their context to support selfdetermination and shared decision-making Seeks advice from people who hold specialist knowledge in relation to gender, culture, age, ability, sexual orientation, gender identity and spirituality Demonstrates cultural competency in working with Pasifika peoples | Identifies and addresses barriers that may prevent:
Enables staff, teams and services to work effectively in partnership with all people, respecting diversity and ensuring programmes and services are responsive to the needs of communities Ensures access to the services of suitably qualified interpreters |