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EssentialsEnhancedLeadership
Engagement
Respectfully engages with whoever people recognise as their whānau
Demonstrates understanding that whānau can include anyone identified by the person as being important in their life 
Invites and encourages people to involve whānau when accessing services
Recognises and understands the different roles and responsibilities within whānau and the nature of whānau relationships with tāngata whai ora
Demonstrates understanding that, in many cultures, a person’s sense of identity is embedded in and connected to whānau rather than their individual selves
Models effective whānau engagementProvides leadership to enable service and programme systems that:
include and support whānau
respond to the strengths and needs of whānau
provide people with guidance in navigating complex consent issues pertaining to whānau engagement and inclusion.
Ensures a whānau-friendly environment that is welcoming to and has space for whānau including children
Promotes and enables advisory, management and governance structures that foster inclusion of whānau perspectives in service/ programme development