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Te Pou has a number of ways in which we can support organisations with service improvement. To strengthen the way in which we plan our activities, my role is to co-ordinate our mental and addiction work and relationships with providers.
Supporting the use of Let’s get real provides lots of opportunities to work with DHBs, NGOs and education and training providers to utilise Let’s get real as a mechanism to enhance a service user centered approach to service delivery. This involves working with teams to apply the Let’s get real tools and learning modules to suit their own needs and priorities and developing new resources to support the use of Let’s get real.
In collaboration with Matua Raki we support the co-existing problems project by working with providers to identify ways in which services can be responsive to people with co-existing problems. This has included resource development and process mapping the service user journey.
Growing up in Christchurch, I was quite involved in volunteer work with social service organisations through my family. This led me to study social work, and I then worked in the child and youth area in both New Zealand and the UK. Since 1993 I have worked in mental health both in non-government and district health board services. In the past few years, I have been in roles dedicated to service and workforce development.