Happy new year everyone. Te Pou offices are now open for 2021.
Below are answers to some of the questions we're commonly asked about the Skills Matter travel and accommodation assistance grants. We have divided these into sections and will add more from time to time. If you can’t find an answer to your question here contact Reena Kainamu.
Why do I need to provide proof of my identity?
We want to ensure we know who you are and that we pay you the grant, if successful, and not someone else. You will need to provide identification for the grant to be approved and processed. This can be an upload of any of the following:
Copy of your bank deposit slip
Do I need to give Te Pou receipts of my costs?
No. The grant is a contribution towards your costs.
Do I need to provide the location of study?
We already know the location of the study so you don’t need to provide this. If this is incorrect, please contact Reena Kainamu.
How do I get paid?
Once your application has been approved, you will be notified. You will need to accept or decline your grant. Once accepted we will pay the funds to you as soon as practicable to your nominated bank account.
We need to make an application on behalf of our staff, how do we do that?
Organisations will already be registered on the grants portal from previous years. You will need to add new trainees to your organisation profile. Then you can make an application on behalf of your employees who meet the criteria.
What type of information do I need to know to prepare the application on behalf of others?
You will need to know their first and last name, email address, and the location of where they work. This will be matched against our existing list of approved students.
I have students working at different locations, what does this mean?
The grants portal will calculate the distance from the location of where the student works to their place of study; this will place students in a ‘band’.
You need to make a separate application for every different work location. We would suggest you group students who work at the same location together for each application.
I have registered on the grants portal but I didn’t get a confirmation email?
Once you have registered on the online grants portal for the first time an automated email will be sent to the email address that you used to sign up. If you have not received an email, check your spam or junk mail.
I checked my junk and spam mail but still haven’t received a registration email, what has happened?
Email email@example.com and we will let you know what to do.
I am trying to register on the grants portal as an organisation but it won’t accept my email address.
The grants portal is only able to accept self-registration from organisations with email addresses that have organisational domains, such as tepou.co.nz. It will not accept self-registration from organisations that use emails from the following domains: gmail, hotmail, ihug, xtra, Vodafone and email domains outside of New Zealand. If your organisation uses one of these domains, you will need to contact firstname.lastname@example.org and we will arrange your registration for you.
Someone else has already registered my organisation in the grants portal, so I can’t register, what should we do?
You need to contact the person in your organisation who has registered and request that they add you as a user. If you cannot locate the person contact us for assistance.
I have forgotten my username or my password.
Your username is your email address that you used to register or set-up your account on the portal. You can reset your password by going into the portal login page and clicking on the 'Forgot your password' link.
I am having trouble logging into my portal account – I am getting an error message that says my username or password is not valid?
Please check that the username you are entering is your email address that you used to register on the portal. You can reset your password by following the prompt on the login page.
How is my organisation paid?
Your organisation will get instructions on the process once the grant has been accepted.
Once the organisation’s application has been approved, they will be notified. The contact for the organisation will need to accept or decline your grant. Once it is accepted, an invoice will need to be uploaded.
I have tried to upload an invoice using the browse system in the portal as instructed but when I submit it comes up with an error message. I have emailed it to Te Pou. Will you be able to accept it?
Only invoices uploaded to the grants portal can be accepted. Uploading an invoice to the grants portal is very similar to attaching an invoice to an email. When uploading, browse to that location on your computer where the invoice is saved, select the document, then click upload. If you upload the wrong document don’t worry, you can try again.
Can we invoice for just some of the grant?
You will need to invoice for the full amount of the grant.
If you can't find the answer to your question here, contact email@example.com