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Let’s get real describes the knowledge, skills, values and attitudes required for working effectively with people and whānau experiencing mental health and addiction needs.
All health care services, regardless of context, organisation, roles or professions can use Let’s get real. The values and attitudes are intended to complement rather than replace organisation-specific values.
You can use these components within Let’s get real to promote and reinforce the organisational and practice changes you want to see. These include:
Applying the values and attitudes that underpin Let’s get real contributes to positive experiences and outcomes for people experiencing mental health and addiction needs and their whānau.
By working in a values informed way, workers are more likely to effectively respond to and work in partnership with people accessing services. Using a values informed approach at an organisational level promotes the service and team cultures needed to enhance our ways of working with people and whānau accessing services.
The seven Real Skills for working with people and whānau experiencing mental health and addiction needs (Te Pou o te Whakaaro Nui & Ministry of Health, 2018) support a range of outcomes as shown below.
Real Skill: Working with people experiencing mental health and addiction needs
Expected outcome: People accessing health care have their mana protected and enhanced, experience respect, engage in shared decision-making and receive support to achieve their health and wellbeing goals.
Real Skill: Working with Māori
Expected outcome: Māori people accessing health care experience respect, engage in shared decision-making and receive support to achieve hauora (tinana, hinengaro, whānau and wairua) goals.
Real Skill: Working with whānau
Expected outcome: Whānau receive support to achieve their health and wellbeing goals.
Real Skill: Working within communities
Expected outcome: People accessing health care have meaningful connections to communities to support and enhance their wellbeing.
Real Skill: Challenging discrimination
Expected outcome: People working in health are strong advocates for the elimination of discrimination relating to mental health and addiction.
Real Skill: Applying law, policy and standards
Expected outcome: Human rights, autonomy and self-determination of people and whānau accessing health care are promoted and upheld.
Real Skill: Maintaining professional and personal development
Expected outcome: People working in health are resilient and respond effectively to people accessing health care.
Let’s get real is most likely to be effective when you take an organisation wide approach and embed it across your organisational systems and processes.
You can use the Let’s get real Guide for leaders to achieve successful and sustainable changes in your organisational systems and enhance the capabilities of your workers. This could include identifying the needs of your workforce, planning sustainable learning and development activities, and system changes required to support your workforce.
The Human resource tool can help you understand more about embedding Let’s get real in your human resource processes, such as recruitment, orientation and professional development. This will help ensure there are clear expectations about Let’s get real for people’s roles and their ongoing development across your organisation.