Support Worker - Behavioural Support

• Full time positions, 65+ hours per fortnight
• Must have flexible availability to work a variety of rostered shifts; mornings, evenings, overnight sleepovers, and every second weekend.
• $23.84-$29.10 per hour depending on relevant qualifications

Mō te tūnga | About the role

We're looking for strong, resilient Support Workers, who've got the heart and strength to step up and support with complex behavioural needs.

As a Support Worker, you’ll walk alongside someone, helping them stay safe, manage emotions, and live a good life. This is hands-on, meaningful mahi, where your strength, patience, and presence really matter.

This role is about showing up, keeping calm when things are tough, and being someone others can rely on - he pou, he tangata. You won’t be on your own; you’ll be fully trained and supported by a solid team that has your back.

If you’ve got a calm head, a strong body, and a good heart, this could be a great opportunity for you to make a real difference.

Ngā mahi | What you’ll be doing

• Building independence – Supporting people to learn everyday skills like cooking, budgeting, and using public transport
• Supporting daily routines – Helping with personal care and medication
• Backing goals and passions – Encouraging people to pursue interests, culture, and hobbies
• Supporting complex behaviours: Providing calm, consistent support, always with dignity, safety, and respect - kia mau te mana o te tangata
• Strengthening whānau and community connections – Supporting people to stay connected to their people, culture, whakapapa, and community
• Promoting health and wellbeing – Supporting positive choices for physical, mental, and emotional health - hauora

Check out our website to learn more: Become a Support Worker

‘Ngā pūmanawatanga ōu | What you bring

We’re looking for people with real-life experience, not just qualifications. We’re especially keen to hear from those who understand the importance of whānau, respect, and being a positive role model.

You’ll bring:

• The ability to stay calm, steady, and respectful in challenging situations
• Confidence working with challenging behaviours and de-escalating situations
• The ability to build strong, trusting relationships
• Physical fitness to provide hands on support and participate in activities
• A non-judgemental, open-minded approach to people from all walks of life
• Comfortable using computers and tablets as part of daily work
• Strong written and verbal communication skills
• A full NZ driver’s licence

Nōu te rourou | What's in it for you?

• $23.84-$29.10 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREE Employee Assistance programme service anytime you need health and wellbeing support.