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Service user, consumer and peer support workforce - A guide for managers and employers

The service user, consumer and peer workforce is a diverse and rapidly growing workforce in today’s mental health and addiction services in New Zealand. It includes all roles that require lived experience, for example consumer advisors and peer support workers.

This guide has been written for mental health and addiction services that employ people in identified lived experience roles. It is designed to be used in conjunction with the Competencies for the mental health and addiction consumer, service user and peer workforce, a resource to inform the service design or improvement process.

Linked Resources



Te Pou has a wide range of evidence-based resources and tools to help the mental health, addiction and disability workforces.

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Our work

Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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