Supervision skills training for health and social service professionals: NGO workforce

Good professional supervision is important for support workers and has many benefits. The ultimate goal of supervision is to improve services for people accessing them. Support workers have a vital part to play in effectively supporting people and whānau in the community.

Professional supervision is a different process to line management. Regular and formal professional supervision, provided separately to line management, helps to support reflective practice, self-awareness, worker wellbeing, and the development of enhanced knowledge and skills. Other benefits for workers include supporting integration into organisations, resilience and responses to stressful situations, and reduced risk of burnout.

Four training groups of people working in NGOs completed the training between August 2022 and June 2023. This report summarises the feedback received from people who completed the training.