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Our Auckland office remains closed while Auckland is in the COVID-19 red traffic light. Te Pou offices outside Auckland have limited staff and restricted access onsite, so please call if you wish to visit. However, we are all working, and you can contact us by email or phone. Stay safe everyone.

Mārama Real-Time Feedback National Report Cards Sep 2020

National report cards have been created to show the feedback gathered through Mārama Real-Time Feedback over the past six months.
In this time, 1356 surveys were completed asking about the following areas:

  • Relationships/Partnerships
  • Communication/Information
  • Continuity of Care/Coordination
  • Family Involvement
  • Recovery and Support
  • Friends and Family
  • Respect.

The results are mostly positive for both tāngata whai ora and whānau, with whānau feedback slightly more positive overall. A small percentage of feedback from both groups shows dissatisfaction with services. The results indicate where improvements can be made.

The first report card looks at the results from tāngata whai ora and the second looks at the whānau results.

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