The Let’s get real values, attitudes and language reflect what people accessing services want to experience in their interactions with people in the health workforce.
Values and attitudes are at the core of health relationships. The interplay between values, attitudes and skills promotes engagement and effective practices. For more information on the evidence for this check out Values informed practice He mahi whai tikanga.
Language reflects our beliefs and the way we view people. A shared, respectful language helps us to articulate and reinforce our values, and shapes our actions.
Developing a deep understanding of the impact of values and attitudes, and a shared vocabulary to match is not a one-off process and does not sit apart from learning about other aspects of practice.
Integrating lived experience and cultural perspectives, as well as demonstrating consideration of the needs of whānau, supports health workers to contribute to positive service experiences and outcomes through their practice. This is important for both emergent and experienced workers.
"It's my 'go to'. Underpins whatever we are doing - a good foundation for everything. Can fit anywhere - blend it, weave it through . . . it brings us together. Supports commonality, cohesiveness - we are all working together."
— DHB clinical educator