Building alcohol and other drug knowledge decision support flowchart

This decision-support flowchart supports kaimahi to respond safely when a person presents with distress where alcohol or other drug (AOD) use, intoxication, or withdrawal may be involved. It provides a step-by-step guide to safety checks, crisis management, de-escalation, assessment, and least-restrictive care. It is designed to complement existing clinical policies and escalation pathways while supporting trauma-informed and culturally responsive practice.