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Mārama Real-Time Feedback National Report Cards March 2022

National report cards have been created to show the feedback gathered through Mārama Real-Time Feedback over the past six months.
In this time, 2,228 surveys were completed asking about the following areas:

  • Relationships/Partnerships
  • Communication/Information
  • Continuity of Care/Coordination
  • Family Involvement
  • Recovery and Support
  • Friends and Family
  • Respect.

The results are mostly positive for both tāngata whai ora and whānau. A small but significant percentage of feedback from both groups shows dissatisfaction with services. The results indicate where improvements can be made.

The first report card looks at the results from tāngata whai ora and the second looks at the whānau results. This version shows where there have been increases and decreases in disagreement results.