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Providing support by phone or video call - full document (Word accessible)

With strict limits in place around face-to-face contact, many support workers must now provide support services by phone or video calls. This change can pose a number of questions for both the support worker and the person they're supporting.

Te Pou has created a resource offering practical guidance for NGO support workers providing support by phone or video to people they are already supporting.

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Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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