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Support worker e-learning

E-learning evaluations

As part of the integrated primary mental health and addiction (IPMHA) programme, Te Pou developed the ‘Skills for integration’ for working in primary and community health settings.In developing the ‘Skills for integration’ Te Pou sought feedback from people working in NGOs, Te Whatu Ora services and primary care to identify the knowledge and skills needed to work effectively in an integrated approach. Following the consultation process, supplementary feedback from the Navigate NGO network drew attention to the needs of support workers who have mostly worked in mental health and addiction who are new to working closely with primary care. Developing an e-learning was proposed as the solution. This was developed and launched in March 2022.

Learning objectives

  • Support workers understand primary health roles and how these can work in an integrated way.\
  • Support workers complete tasks in an integrated way within a primary health team.

An evaluation was built into the e-learning. The purpose was to assess how well the module meets the specified learning objectives; and assess the success of the e-learning module in developing the support workers’ knowledge, skills, and confidence. 

E-learning for support workers in primary care settings

About the e-learning

The e-learning package aims to help support workers new to working in primary care settings, as part of the Integrated primary mental health and addiction (IPMHA) programme is available

The e-learning is based on the Skills for integration for working in primary and community health settings, and was developed with guidance from an advisory group made up of NGO leaders and employers of IPMHA support workers from around Aotearoa. As part of the consultation process, a focus group and an e-survey was also conducted which can be accessed through resources.

Modules and topics

  • Working effectively in the primary health setting as a support worker: Typical roles, and a typical day.
  • Teamwork and collaboration: Introduction to the general practitioner team; whanaungatanga; and motivational approaches.
  • Utilising information technology: A brief overview of the Duke health profile, Hua Oranga and Helpfulness assessments; case note writing; and tips for closing the loop.
  • Safety and wellbeing: Informed consent; safety assessment; and self care.

How to register

If you are a support worker who is working as part of the IPMHA programme with primary care, you can access the e-learning by clicking the register button below.

A big thank you to everyone that was involved in this collaborative project, we look forward to seeing its utility in helping support workers to work in primary care.