Advancing the skills of case management in the community

The course includes the one day workshop and a personal workbook that will be handed in for feedback at a later stage. A Certificate of Attendance for professional development recognition will be provided.

Workshop overview

  • Exploring Case Management
  • Safe and effective relationships
  • Self-reflection and awareness
  • Boundaries
  • Culturally safe support

Learning Objectives:

Participants will be provided with the opportunity to:

  1. Identify what happens during the stages of the relationship between client and case manager/support worker
  2. Identify what impressions you want clients to walk away with after your first meeting
  3. Demonstrate what it means to have a neutral stance with clients instead of giving advice
  4. Identify key elements that ensure you will be culturally safe with your clients

The term "case manager" has been used for simplicity but the role is inclusive of whatever role staff may undertake in their work such as support worker, community worker, social worker, kaiwhakahaere kēhi, kaimahi etc.

Approximate cost

Please contact provider to negotiate costs.


1 Day plus workbook


  • Check with training provider for details
  • On-site (at client premises)

Entrance requirements

Staff undertaking case management/support roles in the community. Will need to be in current practice.