De-escalation - using effective communication to minimise distress
- Thinking about the challenges and risks
- Anger on a continuum and conflict in context
- Reflection on self in the face of behaviours that challenge
- Staff confidence in managing aggression, distress and violence
- The role of communication in de-escalation
- Client and staff safety
Participants will be provided with the opportunity to:
- Identify strategies for self-control in the face of aggressive and/or distressed behaviour
- Identify why people become angry or defensive, and recognise the early warning signs
- Describe a range of assertive techniques in order to help people regain control
- Discuss the importance of debriefing following challenging situations
- Understand organisational and legislative policy in relation to safe practice
Costs are negotiable. There may be a per person or a group cost.
Delivered to groups generally. Individuals wanting training should contact for details of webinars or training in Canterbury through MHERC.
Please email firstname.lastname@example.org to discuss further.
Client to provide printed handout, data projector, venue and refreshments.
1 - day interactive workshop
- Check with training provider for details
- On-site (at client premises)