De-escalation - using effective communication to minimise distress

Overview

  • Thinking about the challenges and risks
  • Anger on a continuum and conflict in context
  • Reflection on self in the face of behaviours that challenge
  • Staff confidence in managing aggression, distress and violence
  • The role of communication in de-escalation
  • Client and staff safety


Participants will be provided with the opportunity to:

  • Identify strategies for self-control in the face of aggressive and/or distressed behaviour
  • Identify why people become angry or defensive, and recognise the early warning signs
  • Describe a range of assertive techniques in order to help people regain control
  • Discuss the importance of debriefing following challenging situations
  • Understand organisational and legislative policy in relation to safe practice

Approximate cost

Costs are negotiable. There may be a per person or a group cost.
Delivered to groups generally. Individuals wanting training should contact for details of webinars or training in Canterbury through MHERC.

Please email pumaharapartners@gmail.com to discuss further.
Client to provide printed handout, data projector, venue and refreshments.

Duration

1 - day interactive workshop

Formats

  • Check with training provider for details
  • On-site (at client premises)