De-escalation - using effective communication to minimise distress


  • Thinking about the challenges and risks
  • Anger on a continuum and conflict in context
  • Reflection on self in the face of behaviours that challenge
  • Staff confidence in managing aggression, distress and violence
  • The role of communication in de-escalation
  • Client and staff safety

Participants will be provided with the opportunity to:

  • Identify strategies for self-control in the face of aggressive and/or distressed behaviour
  • Identify why people become angry or defensive, and recognise the early warning signs
  • Describe a range of assertive techniques in order to help people regain control
  • Discuss the importance of debriefing following challenging situations
  • Understand organisational and legislative policy in relation to safe practice

Approximate cost

Costs are negotiable. There may be a per person or a group cost.
Delivered to groups generally. Individuals wanting training should contact for details of webinars or training in Canterbury through MHERC.

Please email to discuss further.
Client to provide printed handout, data projector, venue and refreshments.


1 - day interactive workshop


  • Check with training provider for details
  • On-site (at client premises)