With Auckland in Level 3 restrictions, and the rest of the country in Level 2, Te Pou offices are now closed. However, our team is working from home, and can be contacted by email or phone as usual - see our staff contact page for details. Stay safe everyone.

With Auckland in Level 3 restrictions, and the rest of the country in Level 2, Te Pou offices are now closed. However, our team is working from home, and can be contacted by email or phone as usual - see our staff contact page for details. Stay safe everyone.

De-escalation - using effective communication to minimise distress

Overview

  • Thinking about the challenges and risks
  • Anger on a continuum and conflict in context
  • Reflection on self in the face of behaviours that challenge
  • Staff confidence in managing aggression, distress and violence
  • The role of communication in de-escalation
  • Client and staff safety


Participants will be provided with the opportunity to:

  • Identify strategies for self-control in the face of aggressive and/or distressed behaviour
  • Identify why people become angry or defensive, and recognise the early warning signs
  • Describe a range of assertive techniques in order to help people regain control
  • Discuss the importance of debriefing following challenging situations
  • Understand organisational and legislative policy in relation to safe practice

Approximate cost

Costs are negotiable. There may be a per person or a group cost.
Delivered to groups generally. Individuals wanting training should contact for details of webinars or training in Canterbury through MHERC.

Please email pumaharapartners@gmail.com to discuss further.
Client to provide printed handout, data projector, venue and refreshments.

Duration

4 hours - 1 Day (depending on organisational need)

Formats

  • Check with training provider for details
  • On-site (at client premises)