De-escalation - using effective communication to minimise distress

Overview

• Thinking about the challenges and risks
• Anger on a continuum and conflict in context
• Reflection on self in the face of behaviours that challenge
• Staff confidence in managing aggression, distress and violence
• The role of communication in de-escalation
• Client and staff safety

Participants will be provided with the opportunity to:

• Identify strategies for self-control in the face of aggressive and/or distressed behaviour
• Identify why people become angry or defensive, and recognise the early warning signs
• Describe a range of assertive techniques in order to help people regain control
• Discuss the importance of debriefing following challenging situations
• Understand organisational and legislative policy in relation to safe practice

Approximate cost

$250 per person - minimum of 15 persons.
Negotiable. Please email pumaharapartners@gmail.com to discuss further
Includes all training materials and resources. Client to provide data projector, venue and refreshments.

Duration

1 - day interactive workshop

Formats

• Check with training provider for details
• On-site (at client premises)