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Collecting feedback about people's health service experiences - A review of the IIMHL network
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Publication Date:
15 December 2020
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Area:
Mental Health, Addiction -
Resource Type:
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Report
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File Type:
PDF, 2 mb -
Related Initiative:
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Keywords:
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This literature review identifies current best practice approaches in collecting consumer experience feedback nationally across the International Initiative for Mental Health Leadership (IIMHL) network countries.
Key objectives:
- Identify consumer experience surveys widely implemented at the national level in IIMHL countries, with a focus on mental health and addiction services, if available
- Examine the methods, tools, and mechanisms that support the development and implementation of the identified consumer experience surveys
- Examine case study examples of how the information gathered through consumer experience surveys has been used for quality improvement
