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Guide for Leaders

Improving services

Let’s get real describes the values, attitudes, knowledge and skills for everyone working in health to improve outcomes for people and whānau who experience mental health and addiction needs.

Let’s get real helps you understand what improvements are needed to:

  • ensure people and whānau who access your service are at the centre of what you do
  • increase responsiveness to Māori and diverse population groups
  • enhance responsiveness to people with a range of needs including trauma
  • assist your service to meet several Health and Disability Services Standards.

Let’s get real can be used in several ways to achieve the improvements you want for your service. Organisations have used Let’s get real to build the capability of workers and to apply it to their organisational systems and processes.

The Guide for leaders tool

This guide for leaders can help you bring Let’s get real to life in your service. The guide consists of a process divided into four stages. By following each of these and involving key stakeholders including people and whānau who access your service, staff, management, your local community, you will increase your chances of achieving successful and sustainable change. Each stage has links to several resources to help with planning for your use of Let’s get real.

The four stages

  • Identify the change you want to see

    The first stage is about working with key stakeholders to identify the change you want to see. It involves looking at how Let’s get real supports your strategic goals and vision, where you are at now, and your priorities.

  • Prepare for change

    Once you have identified the change you want; this second stage involves developing plans to achieve this.

  • Make it happen

    This third stage puts your planning in stage two into action to enable a successful change process for both your people and organisational systems.

  • Make it stick

    The last stage ensures sustainable change in the use of Let’s get real in practice through revisiting, reviewing, and regularly resetting what you are doing.

An example from practice

Video Watch Haehaetu Barrett, Te Arawa, Ngati Whakaue, describe how as a leader, she has used Let’s get real to develop service improvements at Lifewise Trust, Bay of Plenty.

Key Contacts

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