Guide for Leaders

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Improving services

Keeping it Real | Kia Pono te Tika describes the values, attitudes, knowledge and skills for everyone working in health to improve outcomes for people and whānau who experience mental health and addiction needs.

Keeping it Real | Kia Pono te Tika helps you understand what improvements are needed to:

ensure people and whānau who access your service are at the centre of what you do
increase responsiveness to Māori and diverse population groups
enhance responsiveness to people with a range of needs including trauma
assist your service to meet several Health and Disability Services Standards.

The framework can be used in several ways to achieve the improvements you want for your service. Organisations have used Keeping it Real | Kia Pono te Tika to build the capability of workers and to apply it to their organisational systems and processes.

The Guide for leaders tool

This guide for leaders can help you bring Keeping it Real | Kia Pono te Tika to life in your service. The guide consists of a process divided into four stages. By following each of these and involving key stakeholders including people and whānau who access your service, staff, management, your local community, you will increase your chances of achieving successful and sustainable change. Each stage has links to several resources to help with planning for your use of the framework.

The four stages

Identify the change you want to see

The first stage is about working with key stakeholders to identify the change you want to see. It involves looking at how Keeping it Real | Kia Pono te Tika supports your strategic goals and vision, where you are at now, and your priorities.
Prepare for change

Once you have identified the change you want; this second stage involves developing plans to achieve this.
Make it happen

This third stage puts your planning in stage two into action to enable a successful change process for both your people and organisational systems.
Make it stick

The last stage ensures sustainable change in the use of Keeping it Real | Kia Pono te Tika in practice through revisiting, reviewing, and regularly resetting what you are doing.