Working alongside whānau

This e-learning aims to help you understand what engaging and being with people means in your role. Approx. 60-80 mins of self-paced learning.

The e-learning supports kaimahi to increase their understanding of working effectively with whānau to improve health outcomes.
Approx. 30-40 mins of self-paced learning.

A series of short videos featuring lived experience and practice perspectives of working with whānau.

The SPHC programme is designed to facilitate a family-focused approach within services, supporting parents to optimise outcomes for their children. For resources and training, see the Whāraurau website.

The Privacy Commissioner offers free e-learning for kaimahi covering the basics about health information privacy, including sharing information with whānau or other services. The Health ABC module is approx. 30 mins. More advanced modules are also available.

Kaimahi can use the Healthpoint directory to find local services that can provide support to the whānau of people who are experiencing addiction or mental health challenges.

This e-learning describes trauma-informed approaches for the mental health and addiction workforce. Approx. 90-120 mins of self-paced learning.

In this short video (6 mins), whānau advisors talk about the role they have in mental health and addiction services.

A booklet for kaimahi to share with whānau to help explain the Mental Health Act and its processes.

A pamphlet for kaimahi to share with whānau to help explain the SA(CAT) processes. Available in te reo Māori and English.

A brochure for kaimahi to share with whānau to help explain how sensory modulation works and its potential benefits.

A series of brochures for kaimahi to share with whānau to help explain the use of HoNOS outcome measures.

A booklet for kaimahi to share with the whānau of someone experiencing addiction to help provide suggestions, strategies, and ideas about how they can look after themselves.

SSFC is a tool that helps kaimahi work safely and confidently with whānau. Whāraurau offers free training that consists of e-learning modules (2-4 hours) and an online workshop (full day). Train-the-trainer options are also available.

Te Tāhū Hauora Health Quality & Safety Commission provides written guidance (1-page) for kaimahi about engaging with tāngata whai ora and whānau following an adverse event.

Written guide (50 pages) for employers, managers, and services who include lived experience roles or are intending to employ or work with lived experience roles.

Written guidance (30 pages) on how to authentically engage with the mātau ā-wheako consumer, peer support and lived experience (CPSLE) workforce through co-design activity.

The KPI Programme provides the sector with information about whānau engagement in services. They also host in-person forums and benchmarking breakouts (online networking discussions) to support data-informed decision-making.

Short video (2-4 mins) of whānau advisors explaining how whānau engagement data can be used to inform practice and service delivery. To find out more about whānau engagement, visit www.mhakpi.health.nz

Te Hiringa Mahara uses He Ara Āwhina to assess and monitor services with the goal of developing a whānau-dynamic mental health and addiction system. The monitoring dashboard includes a range of whānau measures to support leaders with data-driven decision making.

Te Tāhū Hauora Health Quality & Safety Commission provides information, resources and practical advice about engagement and co-design with tāngata whai ora and whānau.