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Values and attitudes

A shared approach

Let’s get real values and attitudes are intended to express the shared approach which applies across healthcare regardless of role, profession and organisation and to complement organisation-specific values.


Respect, manaaki, hope, partnership, wellbeing and whanaungatanga

Values informed practice means recognising people’s values and understanding how to work with them. Workers are more likely to effectively respond to and work in partnership with people accessing services.

Using a values informed approach at an organisational level promotes the service and team cultures needed to enhance our ways of working with people and whānau accessing services.

A feature of values is they are ‘action-guiding’, which means they underpin all decisions and are therefore highly relevant to decision-making in a health context.

Values informed practice

Values informed practice He mahi whai tikanga is a resource about recognising people’s values and understanding how to work with them. This resource provides foundational information about working in a values informed way. The Values in action posters and cards (see below), along with the guidance for use, can be used with teams and people you are working with to take a values informed approach to your practice.

Value card - Manaaki | Value card - Hope | Value card - Partnership | Value card - Wellbeing | Value card - Whanaungatanga | Value card - Respect


Compassionate, genuine, honest, open-minded and optimistic

He Whakapāpā, He Oranga – Engaging for Wellbeing provides an opportunity to learn and reflect on values, attitudes, knowledge and skills, and the role these have in building effective therapeutic relationships to achieve wellbeing.

Engagement Essentials provides a holistic approach that incorporates a process of engaging for wellbeing.

Real Language, Real Hope is a language resource adapted from "Recovery Language" by Otto Wahl. It highlights the impact the words we choose can have on our own attitudes as well as on those around us.

Language Matters poster is a language resource by Matua Raḵi that provides more person-centric language options to use when discussing addiction.

Values informed approaches

The Let’s get real team works with people in our sector to bring lived experience and practice perspectives to our work. The team has captured some of these insights in the following videos about values informed practice.

Kahurangi Fergusson-Tibble, No Te Tairawhiti, me Te Arawa hoki, Principal Advisor Māori at Te Pou and an Addictions practitioner for over 10 years, describes using values informed approaches in practice, incorporating perspectives for Māori.
Romy Lee, Youth Consumer Advisor, Werry Workforce Whāraurau, talks about her experiences of values informed approaches.
Jason Haitana, Consumer Advisor, Northland DHB, highlights his perspectives on values informed approaches from the stand-point of a peer leader and a person accessing services.
Andrew Raven, Psychologist, Hawke's Bay DHB, reflects on applying values to his clinical practice.

A helpful metaphor

In this 1-minute video, Kahurangi Fergusson-Tibble, No Te Tairawhiti, me Te Arawa hoki, Principal Advisor Māori at Te Pou and an Addictions practitioner for over 10 years, provides us with a helpful metaphor about a values informed approach to practice.

Values in action: Working remotely

Our Let's get real team held a webinar providing practical tips and tools to use values-informed approaches when working with people and whānau in remote practices. You can now watch a recording of this webinar.

Key Contacts


Related Initiatives



Te Pou has a wide range of evidence-based resources and tools to help the mental health, addiction and disability workforces.

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Our work

Te Pou works alongside mental health and addiction services, and disability organisations to understand their priorities and workforce challenges.

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